Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused (or opened), and in its original packaging.

To start a return, you can contact us at tim@boxofcharleston.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items like perishable goods (such as food) or custom products (such as special orders or personalized items) cannot be returned.  However, we will do all we can to make it right

Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your return, please contact us at tim@boxofcharleston.com.

Although we're confident you'll be satisfied with your order if for some reason you aren't or the item delivered is damaged, please reach out to us immediately at tim@boxofcharleston.com

We will make every effort to ensure you're 100% satisfied.